RETURN & REFUND
RETURN POLICY
If you receive any book in damaged condition you can exchange it exactly with another copy of the same title or return it to us for a full refund.
Return request must be initiated within 2 days from the delivery date. Customers have to share the unpacking video with us through e-mail- mayakanon.online@gmail.com. Without unpacking video no returns will be accepted.
RETURN PROCESS
To return an item, please e-mail at mayakanon.online@gmail.com or call at 9233001285 / 9233001275. Place the item securely in its original packaging and include your proof of purchase.
After receiving your return and inspecting the condition of your item, we will process your return or exchange within 7 working Days from the receiving date.
REFUND POLICY
- Refund for cancellation will be initiated within 2 days. We will process the refund after deducting 3% of total order value.
For damaged or defective products full refund will be initiated.
If any package returns to us for wrong address or phone number, shipping charge will be deducted from the refund amount along with the 3% processing fee of the total order value.
If delivery of a prepaid order is refused or rejected at the doorstep, the refund will be processed subject to the following conditions—
A refund will only be initiated after the books are safely returned to us and inspected to ensure those are in exact, original, and undamaged condition.
For orders with paid shipping, the original delivery charges are strictly excluded from the refund. Additionally, a 5% processing fee of the total order value will be deducted from the final refund amount.
For orders qualifying for a Free Delivery slot, a full refund is expressly excluded. The actual delivery and packing charges spent to dispatch the book, along with the 5% processing fee of the total order value, will be deducted.